Hospitality Leader

1 day ago

Athens, Attica, Greece beBeeDutymang Full time
Job Description

We are seeking an experienced Duty Manager to join our team. As a key member of our front office operations, you will be responsible for ensuring that every guest has a seamless and enjoyable experience.

Your role will involve overseeing the daily operations of the hotel, managing guest relations, and ensuring that all departments operate smoothly to provide outstanding service to our guests.

  • Supervise day-to-day hotel operations, ensuring all departments consistently deliver premium service to guests.
  • Serve as the primary contact for guest inquiries, feedback, and complaints, resolving issues swiftly and professionally.
  • Oversee front desk procedures including guest check-ins, check-outs, and reservation handling.
  • Collaborate closely with all hotel departments to ensure seamless communication and a consistently elevated guest experience.
  • Conduct routine inspections of public areas, rooms, and facilities to uphold cleanliness, presentation, and brand standards.
  • Support employee training and foster a positive, team-oriented work culture.
  • Ensure compliance with all health, safety, and hygiene regulations.
  • Manage emergency situations and represent hotel management during off-hours or in the absence of senior leadership.
  • Monitor room availability, overbooking situations, and special requests in coordination with Front Office and Housekeeping.
  • Ensure compliance with hotel policies, SOPs, brand standards, and emergency procedures.
  • Communicate key issues and service highlights to Executive Management via duty reports or handovers.
  • Personally welcome and ensure smooth arrivals/departures for VIPs and Hilton Honors Elite guests.

Key Responsibilities include: Guest Relations, Front Desk Operations, Department Communication, Emergency Management, Room Availability, Compliance and Reporting.

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