Business Development Manager

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a Business Development Manager, you will be responsible for identifying growth opportunities, managing an efficient sales funnel, and increasing our partnership network in order to generate revenue, improve profitability, and help Welcome Pickups grow.

Responsibilities

1. Client Acquisition:

• Identify, prospect, and acquire new B2B clients in the assigned markets.
• Conduct outreach activities, including cold calls, email campaigns, and networking, to generate leads and establish partnerships.

2. Deal Closing:

• Lead negotiations with potential clients, ensuring deals are structured to meet client needs and align with Welcome Pickups' objectives.
• Drive the end-to-end sales process, from initial outreach to contract finalization.

3. Market Understanding:

• Maintain a strong understanding of the hospitality industry in the assigned markets.
• Stay updated on market trends, competition, and client needs to inform sales strategies.

4. Performance Management:

• Meet or exceed individual revenue targets and KPIs related to deal closing and client acquisition.
• Track progress using internal tools, ensuring accurate documentation of sales activities and results.

5. Collaboration:

• Work closely with Lead Generation and Sales Development Representatives (SDRs) to ensure a seamless lead handover process.
• Collaborate with the Marketing team to leverage campaigns and materials tailored to the market.
• Coordinate with the Operations and Product teams to address client needs post-signature and ensure smooth onboarding.

6. Process Adherence:

• Keep an updated CRM (Hubspot) with Contacts and Company leads.
• Follow defined sales workflows and use internal tools effectively to track and manage the sales pipeline.
• Provide feedback on processes and suggest improvements for greater efficiency.

7. Client Relationship Management:

• Build strong relationships with potential clients, positioning Welcome Pickups as a trusted partner in their operations.
• Ensure a smooth handover to the Customer Success team for post-sale account management.

8. Reporting:

• Provide regular updates to the Team Leader on pipeline progress, deal status, and challenges encountered.
• Contribute insights about client preferences and market trends to inform team strategies.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Excellent written and verbal communication skills in English. Any other language skills will be considered a plus.
• At least 2 years of track record in B2B sales and negotiation in the travel and/or technology (SaaS) industry as a business developer, sales executive, or a relevant role.
• Analytical thinking & data-driven mindset with a strong ability to analyze complex data and make informed strategic decisions.
• Proven ability to drive sales processes from plan to close.
• Advanced interpersonal skills for building, developing, and managing relationships with partners.
• Self-motivated with the ability to work independently; strong sense of ownership.
• Familiarity with the travel & hospitality industry will be a great plus.
• Uncompromising attention to detail.
• Ace problem-solving skills.
• Excellent team player with strong leadership skills.
• A friendly and upbeat personality.
• Digital native: fluent in web and digital technologies.
• Exceptional communication skills and ability to work across groups and geographies.

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• The unique opportunity to join "the next big thing" at ground level