Sales Manager

About the role

The Sales Manager at PHĀEA is responsible for actively soliciting and managing sales opportunities, focusing on long-term customer relationships, and achieving sales objectives. This role involves coordinating with off-property sales channels, building, and strengthening customer relationships, and managing sales activities.

About Phāea

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio. 

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric hospitality experiences that tell the story of a truer, more timeless Greece.
• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Collaborate with the Sales & Marketing Director to develop and implement targeted sales strategies aligned with PHĀEA's market objectives and overall business goals.
• Lead and manage group sales activities with exceptional service and tailored proposals, ensuring seamless coordination to attract and convert luxury group business.
• Build and nurture relationships with new and existing clients through sales calls, online presentations, hosting FAM trips, and conducting site inspections.
• Represent PHĀEA at luxury travel industry events and trade shows, enhancing brand visibility and networking.
• Act as the primary contact for clients, delivering personalized service and maintaining high standards of customer care.
• Collaborate with PHĀEA's marketing team on promotional materials, campaigns, and special offers.
• Oversee and manage contracting processes with travel partners, luxury consortia, and key accounts, securing favorable terms aligned with PHĀEA's premium positioning and revenue targets.
• Coordinate with the credit controller on client payments and financial transactions.
• Explore upselling and cross-selling opportunities to enhance revenue generation.
• Analyze sales data and prepare reports on sales performance.
• Keep abreast of market trends and shifts, understanding client preferences and demands.

Requirements

• Minimum of 5 years' experience in sales, ideally with a focus on luxury hospitality and premium clientele.
• In-depth knowledge of luxury hospitality trends, guest preferences, and market dynamics.
• Solid experience handling group sales in luxury hospitality, from prospecting and negotiating to coordinating bookings with high-end clients and partners.
• Excellent communication and presentation skills, with the ability to articulate ideas clearly and persuasively
• Proficiency in English
• Open to travelling regularly internationally/local for business purposes.

Nice-to-Have:

• Multilingual skills.
• Bachelor's degree in Business, Hospitality Management, or a related field; a Master's degree is a strong plus.
• Familiarity with property management systems (Opera)

Benefits

What we offer

• Comprehensive hospitality and department-specific training.
• Qualification-Linked Compensation Package.
• Opportunities for career advancement.
• Supportive and welcoming work atmosphere.
• A wide variety of benefits.