Spanish-Speaking Customer Expert for Car Sharing App

3 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Spanish-Speaking Customer Expert to join a leading Car Sharing App. This role is ideal for individuals who are enthusiastic about providing outstanding customer service and have a passion for innovative transportation solutions. As a Customer Expert, you will engage with customers, assist them with their queries, and ensure they have a smooth experience utilizing the app's features. If you are ready to make a difference in the mobility sector while working in a vibrant environment, we invite you to apply

Responsibilities
  • Act as the primary point of contact for Spanish-speaking customers via phone, email, and chat.
  • Provide accurate and timely assistance regarding app features, account issues, and reservation processes.
  • Handle customer inquiries, resolve complaints, and ensure a high level of satisfaction in every interaction.
  • Document all customer interactions in the CRM system for efficient tracking and reporting.
  • Collaborate with team members to improve customer service processes and share customer feedback with relevant departments.
  • Stay informed about product updates and industry trends to provide knowledgeable support to customers.

Requirements

  • Fluency in Spanish and English; additional language skills are a plus.
  • Prior experience in customer service or a related role is preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Ability to troubleshoot issues effectively and work under time constraints.
  • Familiarity with CRM systems and mobile applications is an advantage.
  • Self-driven and able to thrive in a fast-paced, dynamic environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )


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