Spanish Speaking Customer Support for Car Leasing
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with outstanding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Car Leasing & Financing Department. This role is ideal for individuals who are passionate about customer service and eager to assist Spanish-speaking clients with their car leasing and financing needs.
Responsibilities- Provide exceptional customer support to Spanish-speaking clients regarding car leasing and financing options via phone, email, and chat.
- Assist customers with inquiries related to lease agreements, financing applications, and service inquiries.
- Effectively resolve customer queries, concerns, and complaints to ensure a positive experience.
- Maintain accurate documentation of customer interactions and ensure follow-up on outstanding issues.
- Collaborate with internal teams to provide clients with the best possible solutions tailored to their needs.
- Educate customers about leasing terms, financing processes, and company policies.
- Gather customer feedback to support continuous improvement initiatives within the department.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, preferably in the automotive or financing industry.
- Strong interpersonal and communication skills focused on customer satisfaction.
- Detail-oriented with the ability to handle multiple tasks in a busy environment.
- Experience with CRM systems and standard office software applications.
- Excellent problem-solving skills and the ability to work independently.
- Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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