German Speaking Customer Support for Ride-Sharing App Department
5 days ago
Patrique Mercier Recruitment FR is excited to connect talented individuals with innovative career opportunities. We are currently looking for a German Speaking Customer Support Representative for the Ride-Sharing App Department. This position is ideal for those who are passionate about technology and customer service, and who enjoy assisting German-speaking users in navigating their ride-sharing experiences.
Responsibilities- Provide exceptional customer support to German-speaking users regarding the ride-sharing app through phone, email, and chat.
- Assist customers with ride inquiries, booking issues, and app functionality.
- Resolve complaints and provide solutions to ensure a seamless and enjoyable customer experience.
- Document interactions accurately and maintain records of customer feedback and issues.
- Collaborate with the tech and operations teams to address customer concerns quickly and improve app functionality.
- Educate users on app features and promotions to enhance their ride-sharing experience.
- Gather insights from users to contribute to service enhancements and overall user satisfaction.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, particularly in the tech or transportation sector.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Detail-oriented and adept at troubleshooting technical issues.
- Proficient in using customer support tools and standard office software.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Flexibility to work varied hours, including weekends and evenings as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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Athens, Attica, Greece Patrique Mercier Recruitment TR Full timePatrique Mercier Recruitment is excited to offer a unique opportunity for a German Speaking Customer Support Representative within the Ride-Sharing App Department. In this role, you will be the main point of contact for German-speaking users, providing them with outstanding support and assistance regarding their ride-sharing experiences. Your efforts will...
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