German Speaking Customer Support for Ride-Sharing App Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting talented professionals with engaging career opportunities. We are currently looking for a German Speaking Customer Support Representative for the Ride-Sharing App Department. This position is ideal for individuals who are passionate about customer service and technology, and who enjoy helping German-speaking clients navigate the ride-sharing experience.

Responsibilities
  • Provide top-notch customer support to German-speaking users of the ride-sharing app through phone, email, and chat.
  • Assist customers with inquiries regarding account management, ride bookings, billing issues, and app features.
  • Resolve customer complaints and issues effectively, ensuring a smooth and satisfactory experience.
  • Document customer interactions and maintain detailed records of service requests and resolutions.
  • Collaborate with internal teams to address escalated issues and enhance service quality.
  • Educate customers about app functionalities and best practices for a seamless ride experience.
  • Gather customer feedback to contribute to product improvements and enhanced service delivery.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in the technology or ride-sharing industry.
  • Excellent communication skills with a strong customer-centric attitude.
  • Strong problem-solving skills and the ability to work effectively under pressure.
  • Proficient in using CRM tools and standard office applications.
  • Attention to detail and ability to manage multiple tasks efficiently.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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