Finnish Speaking Video Streaming Support

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is seeking a Finnish Speaking Video Streaming Support Specialist to join our team in Athens, Greece Embrace the opportunity to work in a dynamic and innovative tech environment while enjoying one of Europe's most captivating cities. In this role, you will offer dedicated support to Finnish-speaking customers using our video streaming services, ensuring an exceptional viewing experience.

Responsibilities
  • Provide exceptional support to Finnish-speaking customers through various channels including phone, email, and chat.
  • Troubleshoot and resolve technical issues related to video streaming promptly and effectively.
  • Guide customers on utilizing the platform and its features to enhance their experience.
  • Maintain accurate records of customer interactions and issues within the CRM system.
  • Work closely with technical teams to escalate and resolve complex inquiries.
  • Participate in ongoing training sessions to stay current with product updates and improve support skills.
  • Provide feedback to management to help enhance customer service processes and overall user experience.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Strong customer service orientation and a passion for assisting others.
  • Previous experience in customer support or technical support is preferred.
  • Ability to troubleshoot technical problems with efficiency and accuracy.
  • Excellent verbal and written communication skills, coupled with a friendly demeanor.
  • A proactive attitude towards learning new technologies and improving processes.
  • Capability to thrive in a fast-paced work environment and adapt to changing needs.
  • Familiarity with video streaming platforms is advantageous.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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