German Speaking Video Streaming Support

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is excited to offer a remote opportunity for a German Speaking Video Streaming Support Specialist based in Greece This position allows you to work from the comfort of your own home while being part of a leading tech company that values customer satisfaction and innovative solutions. In this role, you will assist German-speaking customers with their video streaming needs, ensuring they have a seamless and enjoyable experience.

Responsibilities
  • Provide exceptional support to German-speaking customers via phone, email, and chat regarding video streaming services.
  • Troubleshoot and resolve technical issues with efficiency to enhance customer satisfaction.
  • Educate customers on how to use the platform effectively and make the most of its features.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Collaborate with technical teams to escalate complex inquiries and ensure timely resolution.
  • Participate in ongoing training to stay updated on product features and improve support skills.
  • Gather customer feedback to contribute to the continuous improvement of service quality.

Requirements

  • Fluency in German and English, both written and spoken.
  • Strong customer service focus with a passion for helping others.
  • Prior experience in customer support or technical support is preferred.
  • Ability to effectively troubleshoot technical problems and provide solutions.
  • Excellent communication skills, demonstrating a friendly and customer-oriented approach.
  • A proactive attitude toward learning new technologies and adapting to changes.
  • Able to work independently and manage time effectively in a remote environment.
  • Familiarity with video streaming platforms is a plus.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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