Slovak Speaking Video Streaming Support

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Slovak Speaking Video Streaming Support Specialist in the beautiful city of Athens, Greece This is an exciting opportunity to make a difference by helping our Slovak-speaking customers enjoy their video streaming experience. Work within a forward-thinking tech company while soaking in the rich culture and history that Athens has to offer.

Responsibilities
  • Provide outstanding customer support to Slovak-speaking users via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to video streaming services effectively.
  • Educate customers on how to navigate the platform and make the most of its features.
  • Accurately document customer interactions and resolutions in the CRM system.
  • Collaborate with technical teams to escalate and solve complex inquiries.
  • Participate in ongoing training to stay updated on service changes and product features.
  • Gather and communicate customer feedback to continually improve service quality.

Requirements

  • Fluency in Slovak and English, both written and spoken.
  • Strong dedication to customer service and satisfaction.
  • Prior experience in customer support or technical support is advantageous.
  • Ability to effectively troubleshoot technical issues with a focus on solutions.
  • Exceptional communication skills, displaying a friendly and professional approach.
  • A proactive interest in learning new technologies and adapting to changes.
  • Able to perform well in a fast-paced environment and manage changing priorities.
  • Knowledge of video streaming platforms is a plus.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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