Spanish Speaking Customer Service for Grocery Delivery Services Department
2 days ago
Patrique Mercier Recruitment is pleased to present a fantastic opportunity for a Spanish Speaking Customer Service Representative for our Grocery Delivery Services Department. In this vital role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to grocery orders, deliveries, and service-related questions. Your dedication to customer satisfaction will be crucial in creating a positive shopping experience for our clients. If you are fluent in Spanish and have a passion for helping others, we want you to join our team
Responsibilities- Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding orders, delivery times, and product availability.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with internal teams to ensure timely responses and resolutions to customer issues.
- Stay informed about grocery promotions, product selections, and delivery policies to provide accurate information.
- Build and maintain strong relationships with customers to promote satisfaction and retention.
Requirements
- Fluency in Spanish and English; knowledge of additional languages is a plus.
- Experience in customer service, preferably in the grocery or delivery service industry.
- Strong communication skills and a customer-focused approach.
- Proficient in CRM systems and basic computer applications.
- Detail-oriented with excellent organizational skills.
- Ability to handle multiple inquiries in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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