French Speaking Customer Support for Online Music

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is excited to connect talented individuals with incredible career opportunities. We are currently seeking a French Speaking Customer Support Representative for the Online Music & Podcast Department. This role is perfect for those who have a love for music and podcasts, and who enjoy helping customers navigate their audio experience.

Responsibilities
  • Provide outstanding customer support to French-speaking users regarding online music and podcast services through phone, email, and chat.
  • Assist customers with inquiries related to subscriptions, account management, content access, and technical issues.
  • Effectively resolve customer complaints and provide solutions to enhance user satisfaction.
  • Document customer interactions accurately and maintain comprehensive records for tracking purposes.
  • Collaborate with internal teams to address complex issues and improve service delivery.
  • Educate users on how to effectively use the platform and discover new content.
  • Gather user feedback to support the continuous improvement of products and services.

Requirements

  • Fluency in French and English, both written and spoken.
  • Previous experience in customer service, preferably in the entertainment or technology sectors.
  • A strong passion for music and podcasts with the ability to convey this enthusiasm to customers.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Proficiency in using customer support software and standard office applications.
  • Strong problem-solving abilities and the capacity to work effectively under pressure.
  • Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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