Czech Speaking Customer Support for Online Music
5 days ago
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with innovative career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for our Online Music & Podcast Department. This role is ideal for individuals who are passionate about music and podcasts and enjoy engaging with customers to enhance their listening experiences.
Responsibilities- Provide exceptional customer support to Czech-speaking clients regarding online music and podcast services via phone, email, and chat.
- Assist customers with inquiries about subscriptions, content availability, and app functionality.
- Effectively resolve customer issues and complaints to ensure a seamless user experience.
- Document customer interactions with attention to detail and ensure timely follow-up on outstanding issues.
- Collaborate with internal teams to address complex customer needs and provide insightful solutions.
- Stay informed on the latest music trends and podcast releases to offer knowledgeable assistance.
- Collect and analyze customer feedback to support continuous improvement of services.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably within the music or digital media sector.
- Strong communication skills with a passion for music and podcasts.
- Detail-oriented with excellent organizational skills.
- Proficiency in using customer support software and standard office tools.
- Strong problem-solving abilities and a proactive approach to customer assistance.
- Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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