Czech Speaking Customer Support for Online Music

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with innovative career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for our Online Music & Podcast Department. This role is ideal for individuals who are passionate about music and podcasts and enjoy engaging with customers to enhance their listening experiences.

Responsibilities
  • Provide exceptional customer support to Czech-speaking clients regarding online music and podcast services via phone, email, and chat.
  • Assist customers with inquiries about subscriptions, content availability, and app functionality.
  • Effectively resolve customer issues and complaints to ensure a seamless user experience.
  • Document customer interactions with attention to detail and ensure timely follow-up on outstanding issues.
  • Collaborate with internal teams to address complex customer needs and provide insightful solutions.
  • Stay informed on the latest music trends and podcast releases to offer knowledgeable assistance.
  • Collect and analyze customer feedback to support continuous improvement of services.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, preferably within the music or digital media sector.
  • Strong communication skills with a passion for music and podcasts.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using customer support software and standard office tools.
  • Strong problem-solving abilities and a proactive approach to customer assistance.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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