Flemish Speaking Customer Support for Online Music

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exciting career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Online Music & Podcast Department. This role is perfect for those who have a passion for music and technology, and who are eager to assist Flemish-speaking clients in navigating their online music and podcast experiences.

Responsibilities
  • Provide exceptional customer support to Flemish-speaking clients regarding online music and podcast services through phone, email, and chat.
  • Assist customers with inquiries related to account issues, subscription plans, and content access.
  • Effectively troubleshoot and resolve technical issues to enhance user experience.
  • Document customer interactions thoroughly and ensure timely follow-up on inquiries and issues.
  • Collaborate with the content and technical teams to deliver accurate information and resolve more complex problems.
  • Stay updated on the latest trends in music and podcasting to provide knowledgeable support to clients.
  • Gather customer feedback to contribute towards improving products and services.

Requirements

  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer service, preferably in the music, entertainment, or technology sector.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Detail-oriented with effective time management and organizational skills.
  • Proficient in customer support software and standard office applications.
  • Ability to work independently and demonstrate strong problem-solving capabilities.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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