Czech Speaking Customer Service for Online Shopping Platforms Department
4 days ago
Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Czech Speaking Customer Service Representative for the Online Shopping Platforms Department. This role is perfect for individuals who are passionate about e-commerce and customer service, and are eager to support Czech-speaking customers in enhancing their online shopping experience.
Responsibilities- Provide exceptional customer support to Czech-speaking clients through various communication channels including phone, email, and chat.
- Assist customers with inquiries related to products, orders, returns, and payment processes.
- Resolve customer complaints effectively and professionally to ensure a high level of customer satisfaction.
- Document customer interactions accurately and maintain comprehensive records in the company's CRM system.
- Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
- Collaborate with internal teams to address customer feedback and enhance service quality.
- Promote a positive brand image by providing friendly and efficient customer service.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably within an e-commerce or retail environment.
- Strong communication and interpersonal skills.
- Ability to troubleshoot issues and provide effective solutions.
- Proficiency in using customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
- A genuine interest in online shopping and helping customers achieve a satisfying shopping experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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