Nordic Speaking Customer Service for Online Shopping Platforms Department
4 days ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative within the Online Shopping Platforms Department. This position is designed for individuals fluent in Nordic languages who are passionate about e-commerce and providing exceptional customer support to Nordic-speaking clients.
Responsibilities- Deliver outstanding customer service to Nordic-speaking clients via various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding products, order statuses, and return processes on the online shopping platform.
- Provide guidance to customers through the shopping experience, helping them navigate the platform and offering personalized recommendations.
- Handle customer complaints and issues with professionalism, ensuring timely and satisfactory resolutions.
- Collaborate with internal teams to enhance the shopping experience and address any operational issues.
- Maintain up-to-date knowledge of the company's product offerings and promotional campaigns.
- Document customer interactions accurately, contributing to the knowledge base for improved service quality.
Requirements
- Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
- Experience in customer service, preferably in e-commerce or online sales.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to troubleshoot issues effectively and provide clear solutions.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and time management skills.
- A genuine interest in online shopping and current e-commerce trends.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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