Czech Speaking Customer Service for Online Retail Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Czech Speaking Customer Service Representative within the Online Retail Department. This role is ideal for individuals who are passionate about e-commerce and are dedicated to providing exceptional service to Czech-speaking customers.
Responsibilities- Deliver outstanding customer service to Czech-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to online orders, product information, and site navigation.
- Manage order processing, returns, and exchanges while ensuring compliance with company policies.
- Provide support for troubleshooting issues encountered during the online shopping experience.
- Document customer interactions accurately to facilitate continuous improvement.
- Collaborate with internal teams to resolve customer issues and enhance the overall shopping experience.
- Maintain up-to-date knowledge of company products and promotions to inform customers effectively.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, particularly in the retail or e-commerce sectors, is preferred.
- Strong communication skills and a customer-oriented approach.
- Ability to troubleshoot and resolve issues efficiently.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A keen interest in online shopping trends and a commitment to delivering high-quality service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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