Czech Speaking Customer Support for Online Marketplace Platform Department
5 days ago
Patrique Mercier Recruitment FR is focused on connecting talented individuals with exciting career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for the Online Marketplace Platform Department. This role is ideal for individuals who are passionate about e-commerce and enjoy providing excellent customer service to Czech-speaking clients across a dynamic online platform.
Responsibilities- Provide exceptional customer support to Czech-speaking users of the online marketplace through phone, email, and chat.
- Assist customers with inquiries related to platform navigation, account management, and transaction queries.
- Effectively resolve issues and complaints raised by users to ensure a positive experience.
- Maintain accurate records of customer interactions, documenting issues and solutions.
- Collaborate with the technical support and product teams to address and resolve complex queries.
- Educate users about new features, services, and promotions to enhance their experience on the platform.
- Gather customer feedback to aid in the continuous improvement of services and features offered.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, particularly in online marketplaces or e-commerce is preferred.
- Strong communication and interpersonal skills with a focus on client satisfaction.
- Detail-oriented with effective problem-solving skills.
- Proficient in using customer support software and standard office applications.
- A proactive attitude with the ability to work independently and manage multiple tasks.
- Flexibility to work varied hours, including weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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