Norwegian Speaking Customer Support for Transportation Services Department
5 days ago
Patrique Mercier Recruitment FR is committed to connecting talented professionals with exceptional career opportunities. We are currently looking for a Norwegian Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals who are passionate about customer service and enjoy helping Norwegian-speaking clients with their transportation needs.
Responsibilities- Provide outstanding customer support to Norwegian-speaking clients regarding transportation services via phone, email, and chat.
- Assist customers with inquiries related to bookings, scheduling, service details, and company policies.
- Effectively investigate and resolve customer complaints to ensure high levels of satisfaction.
- Maintain accurate documentation of customer interactions and follow up on outstanding issues.
- Collaborate with internal teams to ensure effective service delivery and address complex customer needs.
- Keep informed about industry trends, service updates, and travel regulations to provide informed assistance.
- Collect feedback from customers to support the continuous improvement of service processes.
Requirements
- Fluency in Norwegian and English, both written and spoken.
- Experience in customer service, preferably in the transportation or travel industry.
- Exceptional communication skills and a strong customer-centric focus.
- Detail-oriented with excellent organizational skills.
- Proficient in using CRM software and standard office applications.
- A proactive approach to problem-solving and customer assistance.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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