Norwegian Speaking Customer Support for Transportation Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exceptional career opportunities. We are currently looking for a Norwegian Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals who are passionate about customer service and enjoy helping Norwegian-speaking clients with their transportation needs.

Responsibilities
  • Provide outstanding customer support to Norwegian-speaking clients regarding transportation services via phone, email, and chat.
  • Assist customers with inquiries related to bookings, scheduling, service details, and company policies.
  • Effectively investigate and resolve customer complaints to ensure high levels of satisfaction.
  • Maintain accurate documentation of customer interactions and follow up on outstanding issues.
  • Collaborate with internal teams to ensure effective service delivery and address complex customer needs.
  • Keep informed about industry trends, service updates, and travel regulations to provide informed assistance.
  • Collect feedback from customers to support the continuous improvement of service processes.

Requirements

  • Fluency in Norwegian and English, both written and spoken.
  • Experience in customer service, preferably in the transportation or travel industry.
  • Exceptional communication skills and a strong customer-centric focus.
  • Detail-oriented with excellent organizational skills.
  • Proficient in using CRM software and standard office applications.
  • A proactive approach to problem-solving and customer assistance.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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