French Speaking Customer Support for Automotive Insurance

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting skilled professionals with rewarding career opportunities. We are currently seeking a French Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is suitable for individuals who are passionate about delivering excellent customer service and helping clients navigate their insurance needs effectively.

Responsibilities
  • Provide outstanding customer support to French-speaking clients regarding automotive insurance and claims processes through phone, email, and chat.
  • Assist customers with inquiries related to policy coverage, claims submissions, and claim status updates.
  • Effectively resolve customer complaints and issues to ensure a positive experience with the insurance process.
  • Accurately document customer interactions and maintain comprehensive records of claims communications.
  • Collaborate with internal teams and partners to facilitate efficient claims resolution.
  • Educate customers on insurance policies, coverage limitations, and claims procedures.
  • Gather customer feedback to help enhance overall service quality and operational procedures.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in customer service, preferably within the insurance or automotive sectors.
  • Strong communication and interpersonal skills with a focus on customer resolution.
  • Detail-oriented with excellent organizational and time management skills.
  • Proficient in using customer support software and standard office applications.
  • Strong analytical skills and a proactive approach to problem-solving.
  • Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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