French Speaking Customer Support for Automotive Insurance
5 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with rewarding career opportunities. We are currently seeking a French Speaking Customer Support Representative for the Automotive Insurance & Claims Department. This role is suitable for individuals who are passionate about delivering excellent customer service and helping clients navigate their insurance needs effectively.
Responsibilities- Provide outstanding customer support to French-speaking clients regarding automotive insurance and claims processes through phone, email, and chat.
- Assist customers with inquiries related to policy coverage, claims submissions, and claim status updates.
- Effectively resolve customer complaints and issues to ensure a positive experience with the insurance process.
- Accurately document customer interactions and maintain comprehensive records of claims communications.
- Collaborate with internal teams and partners to facilitate efficient claims resolution.
- Educate customers on insurance policies, coverage limitations, and claims procedures.
- Gather customer feedback to help enhance overall service quality and operational procedures.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, preferably within the insurance or automotive sectors.
- Strong communication and interpersonal skills with a focus on customer resolution.
- Detail-oriented with excellent organizational and time management skills.
- Proficient in using customer support software and standard office applications.
- Strong analytical skills and a proactive approach to problem-solving.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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