Spanish-Speaking Customer Experts for a Tech Leader

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to offer an exceptional opportunity for Spanish-Speaking Customer Experts to join a leading technology company. This role is designed for individuals who are passionate about technology and committed to delivering top-notch customer support. As a Customer Expert, you will interact with customers, answering their queries and providing solutions that enhance their experience with cutting-edge products and services. If you are looking to make a significant impact within a dynamic team and thrive in a fast-paced environment, we encourage you to apply

Responsibilities
  • Serve as a primary point of contact for Spanish-speaking customers through various communication channels including phone, email, and live chat.
  • Provide accurate information and guidance on products and services, ensuring customers receive the support they need.
  • Handle and resolve customer concerns, inquiries, and technical issues promptly and with professionalism.
  • Maintain detailed documentation of customer interactions in the CRM system for effective tracking.
  • Collaborate with internal teams to address customer feedback and enhance service offerings.
  • Stay updated on product knowledge and industry trends to provide informed support.

Requirements

  • Fluency in Spanish and English; proficiency in other languages is an advantage.
  • Experience in customer service or technical support is highly desired.
  • Strong communication and problem-solving skills, with a customer-centric approach.
  • Ability to work under pressure and handle different customer queries efficiently.
  • Familiarity with CRM systems and a strong understanding of technology products.
  • Self-motivated and capable of working effectively in a team-oriented environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )


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