Spanish-Speaking Customer Experts for a Tech Leader
2 days ago
Patrique Mercier Recruitment is excited to offer an exceptional opportunity for Spanish-Speaking Customer Experts to join a leading technology company. This role is designed for individuals who are passionate about technology and committed to delivering top-notch customer support. As a Customer Expert, you will interact with customers, answering their queries and providing solutions that enhance their experience with cutting-edge products and services. If you are looking to make a significant impact within a dynamic team and thrive in a fast-paced environment, we encourage you to apply
Responsibilities- Serve as a primary point of contact for Spanish-speaking customers through various communication channels including phone, email, and live chat.
- Provide accurate information and guidance on products and services, ensuring customers receive the support they need.
- Handle and resolve customer concerns, inquiries, and technical issues promptly and with professionalism.
- Maintain detailed documentation of customer interactions in the CRM system for effective tracking.
- Collaborate with internal teams to address customer feedback and enhance service offerings.
- Stay updated on product knowledge and industry trends to provide informed support.
Requirements
- Fluency in Spanish and English; proficiency in other languages is an advantage.
- Experience in customer service or technical support is highly desired.
- Strong communication and problem-solving skills, with a customer-centric approach.
- Ability to work under pressure and handle different customer queries efficiently.
- Familiarity with CRM systems and a strong understanding of technology products.
- Self-motivated and capable of working effectively in a team-oriented environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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