Italian Speaking Customer Service for Automotive Department
4 days ago
Patrique Mercier Recruitment FR is thrilled to present a new opportunity for an Italian Speaking Customer Service Representative for the Automotive Department of a renowned automotive company. This role is tailored for individuals who are enthusiastic about cars and dedicated to providing high-quality support to Italian-speaking customers.
Responsibilities- Provide top-notch customer service to Italian-speaking clients via phone, email, and chat, addressing inquiries and concerns related to automotive products and services.
- Assist customers with vehicle information, maintenance queries, and support on product features.
- Handle customer complaints and resolve issues with professionalism to ensure satisfaction.
- Document customer interactions accurately in the CRM system and maintain detailed records.
- Work closely with internal teams to provide comprehensive solutions and improve customer experience.
- Stay updated on the latest automotive trends and product offerings to provide knowledgeable assistance.
- Gather customer feedback and insights to contribute to service improvement initiatives.
Requirements
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, preferably in the automotive sector.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Ability to troubleshoot issues and provide effective solutions.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A genuine passion for automobiles and commitment to helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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