Portuguese Speaking Customer Support for Home Security
5 days ago
Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding employment opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is perfect for individuals who are enthusiastic about customer service and have a keen interest in home security technology.
Responsibilities- Provide exceptional customer support to Portuguese-speaking clients regarding home security and alarm systems through phone, email, and chat.
- Assist customers with inquiries related to product features, system installations, troubleshooting, and service policies.
- Effectively resolve customer complaints and technical issues to ensure customer satisfaction and security.
- Document all customer interactions accurately and follow up on unresolved issues in a timely manner.
- Collaborate with technical teams to address and resolve more complex customer inquiries.
- Educate customers about home security practices, product maintenance, and new security technologies.
- Collect and relay customer feedback to support continuous improvement initiatives within the department.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in the home security or technology sector.
- Strong communication skills and a customer-oriented mindset.
- Detail-oriented with strong problem-solving abilities.
- Familiarity with CRM software and standard office applications.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Willingness to work flexible hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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