Portuguese Speaking Customer Support for Home Security

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding employment opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is perfect for individuals who are enthusiastic about customer service and have a keen interest in home security technology.

Responsibilities
  • Provide exceptional customer support to Portuguese-speaking clients regarding home security and alarm systems through phone, email, and chat.
  • Assist customers with inquiries related to product features, system installations, troubleshooting, and service policies.
  • Effectively resolve customer complaints and technical issues to ensure customer satisfaction and security.
  • Document all customer interactions accurately and follow up on unresolved issues in a timely manner.
  • Collaborate with technical teams to address and resolve more complex customer inquiries.
  • Educate customers about home security practices, product maintenance, and new security technologies.
  • Collect and relay customer feedback to support continuous improvement initiatives within the department.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in the home security or technology sector.
  • Strong communication skills and a customer-oriented mindset.
  • Detail-oriented with strong problem-solving abilities.
  • Familiarity with CRM software and standard office applications.
  • Ability to handle multiple tasks and work efficiently in a fast-paced environment.
  • Willingness to work flexible hours, including evenings and weekends as required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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