Portuguese Speaking Customer Support for Home Appliances Department
4 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with rewarding job opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for the Home Appliances Department. This position is ideal for individuals who are passionate about customer service and have a keen interest in home appliances, helping Portuguese-speaking clients with their inquiries.
Responsibilities- Provide excellent customer support to Portuguese-speaking clients regarding home appliances through phone, email, and chat.
- Assist customers with product inquiries, order tracking, and warranty information.
- Handle customer complaints and effectively resolve issues to ensure a positive experience.
- Document customer interactions accurately and maintain up-to-date records in the system.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Educate customers on the use and maintenance of home appliances to enhance their user experience.
- Gather customer feedback and insights to contribute to service improvements.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in the home appliances or electronics sector.
- Strong communication skills and a customer-oriented mindset.
- Detail-oriented with the ability to manage multiple tasks efficiently.
- Proficient in using CRM systems and standard office applications.
- Strong problem-solving skills and the ability to work under pressure.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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