Portuguese Speaking Customer Support for Home Appliances Department

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting skilled professionals with rewarding job opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for the Home Appliances Department. This position is ideal for individuals who are passionate about customer service and have a keen interest in home appliances, helping Portuguese-speaking clients with their inquiries.

Responsibilities
  • Provide excellent customer support to Portuguese-speaking clients regarding home appliances through phone, email, and chat.
  • Assist customers with product inquiries, order tracking, and warranty information.
  • Handle customer complaints and effectively resolve issues to ensure a positive experience.
  • Document customer interactions accurately and maintain up-to-date records in the system.
  • Collaborate with internal teams to address customer needs and improve service delivery.
  • Educate customers on the use and maintenance of home appliances to enhance their user experience.
  • Gather customer feedback and insights to contribute to service improvements.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in the home appliances or electronics sector.
  • Strong communication skills and a customer-oriented mindset.
  • Detail-oriented with the ability to manage multiple tasks efficiently.
  • Proficient in using CRM systems and standard office applications.
  • Strong problem-solving skills and the ability to work under pressure.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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