German Speaking Customer Support for Home Appliances Department
2 days ago
Patrique Mercier Recruitment is pleased to announce a vacancy for a German Speaking Customer Support Representative within the Home Appliances Department. In this role, you will be the primary point of contact for German-speaking customers, providing assistance and support regarding their home appliance inquiries. Your expertise will play a vital role in ensuring customer satisfaction by helping clients with troubleshooting, product information, and order management. If you have a strong background in customer service and a passion for home appliances, we would love to hear from you
Responsibilities- Deliver exceptional customer support to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries related to home appliance products, features, and troubleshooting.
- Resolve customer issues and complaints effectively to provide a positive experience.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to ensure efficient resolution of technical issues.
- Stay informed about product offerings and home appliance industry trends to provide knowledgeable support.
Requirements
- Fluency in German and English; additional languages are a plus.
- Experience in customer support, preferably in the home appliances or consumer electronics sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A passion for home appliances and the ability to provide effective solutions to customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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