Polish Speaking Customer Support for Home Appliances Department
2 days ago
Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Polish Speaking Customer Support Representative in the Home Appliances Department. In this role, you will be the primary point of contact for Polish-speaking customers, assisting them with inquiries and providing support regarding home appliances. Your customer service expertise will be essential in ensuring client satisfaction and fostering positive relationships. If you are passionate about helping others and have knowledge of home appliances, we encourage you to apply
Responsibilities- Provide exceptional customer support to Polish-speaking clients through phone, email, and live chat channels.
- Assist customers with inquiries about home appliance products, troubleshooting, and order management.
- Resolve customer complaints and concerns effectively to ensure a positive experience.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Stay informed about product features and updates to provide accurate information and support.
Requirements
- Fluency in Polish and English; proficiency in additional languages is a plus.
- Previous experience in customer support, ideally within the home appliances or consumer goods sector.
- Strong communication and interpersonal skills.
- Ability to troubleshoot issues and provide effective solutions.
- Proficiency in using CRM systems and standard office software.
- A positive attitude and a strong commitment to customer satisfaction.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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