Spanish Speaking Customer Support for Home Security

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to announce an opening for a Spanish Speaking Customer Support Representative within our Home Security & Alarm Systems Department. In this key role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to home security systems and alarm services. Your primary goal will be to ensure client satisfaction by addressing their concerns and offering solutions. If you are passionate about customer service and committed to helping individuals secure their homes, we would love to have you on our team

Responsibilities
  • Deliver outstanding customer support to Spanish-speaking clients via phone, email, and chat.
  • Assist customers with inquiries related to home security products, installation processes, and alarm monitoring services.
  • Effectively resolve customer issues and complaints to ensure a positive experience.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with technical support teams to address and resolve complex issues.
  • Stay informed about products, features, and industry trends to provide knowledgeable support.

Requirements

  • Fluency in Spanish and English; additional language skills are a plus.
  • Experience in customer support, preferably within the home security or related industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM systems and proficiency in standard office software.
  • A proactive attitude and the ability to work effectively in a team environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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