Spanish Speaking Customer Support for Home Security

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This position is perfect for those who are passionate about customer service and are eager to assist Spanish-speaking clients in ensuring their home security needs are met effectively.

Responsibilities
  • Provide exceptional customer support to Spanish-speaking clients regarding home security and alarm systems through phone, email, and chat.
  • Assist customers with inquiries related to product features, installation, troubleshooting, and service plans.
  • Effectively handle customer complaints and resolve issues to ensure a positive service experience.
  • Document all customer interactions accurately and efficiently while following up on outstanding queries.
  • Collaborate with technical teams to address complex customer issues and improve overall service quality.
  • Educate customers about safety protocols and best practices for home security systems.
  • Gather and relay customer feedback to support ongoing improvements in products and services.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Previous experience in customer support, preferably in the home security or technology sectors.
  • Strong communication skills with a focus on providing an exceptional customer experience.
  • Detail-oriented and capable of managing multiple tasks effectively.
  • Familiarity with CRM systems and standard office software.
  • Proficient in troubleshooting technical issues and articulating solutions to customers.
  • Flexible availability to work varied hours, including evenings and weekends as required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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