Dutch Speaking Customer Support for Home Security
2 days ago
Patrique Mercier Recruitment is excited to offer an opportunity for a Dutch Speaking Customer Support Representative for our Home Security & Alarm Systems Department. In this role, you will be the primary contact for Dutch-speaking customers, providing them with expert assistance and support related to home security products and alarm systems. Your mission will be to ensure customer satisfaction by effectively addressing inquiries and resolving issues. If you have a passion for customer service and a keen interest in home security, we encourage you to apply
Responsibilities- Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding home security systems, installation processes, and product features.
- Resolve customer issues and complaints promptly to enhance their experience and maintain loyalty.
- Document all interactions accurately in the CRM system, ensuring clear communication and follow-up.
- Collaborate with internal teams to provide feedback and contribute to service improvements.
- Stay informed about the latest products and industry trends to offer knowledgeable support to customers.
Requirements
- Fluency in Dutch and English; additional language skills are a plus.
- Experience in customer support, especially in the home security or electronics industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A genuine interest in home security systems and a dedication to helping customers protect their homes.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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