German Speaking Customer Support for Home Security
2 days ago
Patrique Mercier Recruitment is pleased to announce a role for a German Speaking Customer Support Representative within the Home Security & Alarm Systems Department. In this important position, you will provide top-tier support to German-speaking customers, assisting them with inquiries related to home security systems and alarm services. Your role will involve addressing customer concerns, troubleshooting issues, and offering guidance on product features. If you are passionate about customer service and interested in promoting safety and security solutions, we invite you to apply
Responsibilities- Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding home security and alarm systems.
- Assist customers with inquiries related to installation, usage, and troubleshooting of alarm systems.
- Efficiently resolve customer complaints while ensuring their satisfaction.
- Maintain detailed records of customer interactions and service requests in the CRM system.
- Work closely with internal teams to relay feedback and improve service delivery.
- Stay informed about product updates and industry trends to provide accurate information to customers.
Requirements
- Fluency in German and English; additional language skills are a plus.
- Experience in customer support, preferably in the home security or technology sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM systems and proficiency in office software.
- A genuine interest in home security solutions and helping clients enhance their safety.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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