German Speaking Customer Support for Home Security

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is ideal for individuals passionate about safety and technology, and who excel at delivering excellent customer service to German-speaking clients.

Responsibilities
  • Provide exceptional customer support to German-speaking clients regarding home security and alarm systems through phone, email, and chat.
  • Assist customers with product inquiries, installation guidance, and troubleshooting issues.
  • Handle customer complaints and inquiries efficiently to ensure a safe and satisfying experience.
  • Document customer interactions accurately and manage follow-up communications.
  • Collaborate with technical support teams to resolve complex customer issues.
  • Educate clients about security system features, safety protocols, and upgrade options.
  • Gather customer feedback to contribute to product and service enhancements.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer support, preferably in technology or security sectors.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Detail-oriented with excellent organizational skills.
  • Proficient in customer support software and standard office tools.
  • Strong problem-solving skills and the ability to work well under pressure.
  • Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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