German Speaking Customer Support for Home Security

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is ideal for individuals who are passionate about customer service and have a keen interest in home security solutions.

Responsibilities
  • Provide exceptional customer support to German-speaking clients regarding home security products and alarm systems through phone, email, and chat.
  • Assist customers with inquiries about product features, installation procedures, and troubleshooting.
  • Effectively address customer complaints and provide timely resolutions to ensure customer satisfaction.
  • Maintain detailed records of customer interactions and follow up on outstanding issues.
  • Collaborate with technical teams to facilitate effective solutions for complex customer inquiries.
  • Educate customers on the benefits and proper usage of home security systems to enhance their safety and security.
  • Gather customer feedback to support product and service improvement initiatives.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer support, preferably in the security or technology industry.
  • Strong communication skills with a commitment to providing excellent customer service.
  • Detail-oriented with the ability to manage multiple tasks efficiently.
  • Proficient in using customer support software and standard office applications.
  • Strong troubleshooting skills and the ability to work effectively under pressure.
  • Flexibility to work various hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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