French Speaking Customer Support for Food Delivery Service Department
5 days ago
Patrique Mercier Recruitment FR is excited to connect talented individuals with rewarding job opportunities. We are currently searching for a French Speaking Customer Support Representative for our Food Delivery Service Department. This role is perfect for those who are passionate about food service and customer care, helping French-speaking clients enjoy a seamless delivery experience.
Responsibilities- Provide exceptional customer support to French-speaking clients regarding food delivery services through phone, email, and chat.
- Assist customers with inquiries related to orders, delivery times, menu options, and service policies.
- Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
- Document all customer interactions accurately and follow up on outstanding inquiries.
- Work closely with delivery teams and restaurants to ensure a smooth customer experience.
- Keep customers informed about promotions, new menu items, and service improvements.
- Gather feedback from customers to contribute to service enhancement initiatives.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, ideally within the food or hospitality industry.
- Strong communication skills with a customer-focused mindset.
- Detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment.
- Proficient in using CRM software and standard office applications.
- Strong problem-solving skills and a proactive approach to customer assistance.
- Flexibility to work varied hours, including evenings, weekends, and holidays as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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