Polish Speaking Customer Service for Online Travel

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Polish Speaking Customer Service Representative in the Online Travel & Tour Packages Department. In this vital role, you will be the primary point of contact for Polish-speaking customers, assisting them with inquiries about travel and tour packages. Your customer service skills and understanding of travel offerings will be essential in providing a positive experience for our clients. If you are passionate about travel and fluent in Polish, we want you to be part of our dynamic team

Responsibilities
  • Provide outstanding customer service to Polish-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries about travel packages, bookings, and modifications.
  • Deliver clear information on available tours, destinations, and travel options.
  • Document customer interactions accurately in the CRM system for effective follow-up and issue resolution.
  • Collaborate with internal teams to ensure a smooth and enjoyable travel booking experience for customers.
  • Stay informed about travel trends and offerings to provide knowledgeable assistance.

Requirements

  • Fluency in Polish and English; knowledge of additional languages is a plus.
  • Experience in customer service, particularly within the travel or hospitality sector, is preferred.
  • Strong communication skills with a focus on customer satisfaction.
  • Detail-oriented with excellent organizational skills.
  • Familiarity with CRM systems and basic computer applications.
  • Able to work both independently and collaboratively as part of a team.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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