Czech Speaking Customer Service for Fitness
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Czech Speaking Customer Service Representative within the Fitness & Sports Equipment Department. This role is ideal for individuals who are passionate about fitness and sports and want to provide excellent support to Czech-speaking customers.
Responsibilities- Offer exceptional customer service to Czech-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to fitness and sports equipment.
- Assist customers with product information, order placement, delivery inquiries, and returns or exchanges.
- Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
- Document customer interactions accurately and maintain comprehensive records in the customer relationship management (CRM) system.
- Stay updated on fitness trends and product knowledge to provide informed assistance to customers.
- Work collaboratively with internal teams to enhance customer service and resolve complex issues.
- Promote a positive customer experience by engaging with customers and fostering trust and loyalty.
Requirements
- Fluency in Czech and English, both written and spoken.
- Prior experience in customer service, especially in the fitness or sports equipment sector, is preferred.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to troubleshoot and resolve issues effectively and promptly.
- Proficient in customer service software and Microsoft Office applications.
- Attention to detail and excellent organizational skills.
- A passion for fitness and sports, with a strong desire to help customers achieve their goals.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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