Czech Speaking Customer Service

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Czech-speaking customer service representative and embrace the opportunity to work remotely from the beautiful landscapes of Greece This role allows you to provide exceptional support to Czech-speaking clients while enjoying the flexibility of a remote work environment. In this position, you will assist customers with their inquiries, troubleshoot issues, and ensure they receive the top-notch service they expect. If you have a passion for customer care and are eager to work with a dynamic team in the tech industry, we would love to hear from you

Responsibilities
  • Provide outstanding customer support to Czech-speaking clients through various channels including phone, email, and chat.
  • Address customer inquiries and resolve issues efficiently to ensure satisfaction.
  • Utilize your knowledge of the company's products and services to assist customers effectively.
  • Document customer interactions accurately in the company's CRM system.
  • Collaborate with your team to enhance service quality and share best practices.
  • Participate in training sessions to stay updated on new products and services.
  • Provide feedback and suggestions for improving customer service processes.

Requirements

  • Fluent in Czech, both written and spoken; proficiency in English is required.
  • Strong communication and interpersonal skills with a customer-centric approach.
  • Ability to work independently and maintain productivity in a remote setting.
  • Excellent problem-solving skills and attention to detail.
  • Previous experience in customer service is preferred.
  • Familiarity with CRM systems and customer service tools is a plus.
  • A positive attitude, flexibility, and a willingness to adapt to new environments.

Benefits

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

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