German Speaking Customer Service for Public Transport Services Department
23 hours ago
Patrique Mercier Recruitment PT is proud to present an exciting opportunity for a German Speaking Customer Service Representative for the Public Transport Services Department. In this pivotal role, you will provide exceptional support to German-speaking customers, assisting them with their inquiries and concerns related to public transportation services. Your contributions will enhance the overall customer experience and promote the efficient use of public transit. If you are passionate about customer service and making a positive impact in your community, we encourage you to apply
Key Responsibilities- Provide high-quality customer support in German, addressing inquiries related to public transport services.
- Assist customers with travel information, route planning, scheduling, and ticketing services.
- Document customer interactions accurately and maintain records to help track issues and improve service delivery.
- Collaborate with operational teams to resolve customer concerns effectively and ensure a smooth travel experience.
- Stay informed on public transport regulations, policies, and service updates to provide accurate information to customers.
- Engage proactively with customers, understanding their needs and providing tailored assistance to enhance satisfaction.
- Participate in training sessions to improve your knowledge about public transport services and customer service skills.
Requirements
- Fluency in German and strong English communication skills, both written and spoken.
- Experience in customer service, ideally in public transport or related sectors, is highly desirable.
- Strong interpersonal and communication skills with a focus on providing effective support to customers.
- A keen ability to solve problems and respond to customer needs promptly and efficiently.
- Ability to work well in a team-oriented environment and collaborate with various departments.
- Detail-oriented with excellent organizational skills for managing customer records and inquiries.
- A genuine interest in public transportation and a commitment to improving customer experiences.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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