Italian Speaking Customer Service for Public Transport Services Department
2 days ago
Patrique Mercier Recruitment PT is excited to present a rewarding opportunity for an Italian Speaking Customer Service Representative for the Public Transport Services Department. In this role, you will be the first point of contact for Italian-speaking customers, assisting them with inquiries related to public transportation services and ensuring a seamless travel experience. Your role is vital in helping customers navigate transportation options, address concerns, and provide information about schedules, routes, and fares. If you are committed to delivering exceptional service and possess strong communication skills, we would love to have you on our team
Key Responsibilities- Provide high-quality customer support in Italian, addressing inquiries related to public transport services, schedules, and ticketing.
- Resolve customer complaints and assist with problem-solving to ensure a smooth and satisfactory experience.
- Document customer interactions accurately, maintaining detailed records for future reference and service improvement.
- Collaborate with other departments to escalate and efficiently resolve complex issues that require additional assistance.
- Stay informed about public transport regulations, services, and updates to provide accurate information to customers.
- Engage in proactive outreach to customers, following up on inquiries and ensuring their needs are met.
- Participate in ongoing training opportunities to enhance customer service skills and industry knowledge.
Requirements
- Fluency in Italian and strong English communication skills, both written and spoken, are essential.
- Experience in customer service is highly advantageous, particularly within public transport or related sectors.
- Strong problem-solving skills with a focus on effectively resolving customer issues.
- Excellent verbal and written communication abilities, allowing for professional and empathetic customer interactions.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and strong organizational skills for maintaining accurate records.
- A passion for public transport services and a commitment to providing excellent customer support.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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