Customer Service for Luxury German Car Brand in Greece

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join the prestigious team and elevate your career while immersing yourself in Greece's rich culture and beautiful landscapes We are seeking enthusiastic customer service representatives to support a luxury German car brand. This exciting opportunity comes with a full relocation package, allowing you to experience life in Greece while providing exceptional service to our esteemed clientele. In this role, you will assist customers with their inquiries regarding high-end vehicles, ensuring a premium experience that reflects the luxury nature of the brand. If you have a passion for customer service and a keen interest in luxury automobiles, we would love to hear from you

Responsibilities
  • Deliver outstanding customer support to clients of a luxury German car brand via phone, email, and live chat.
  • Address client inquiries and resolve issues promptly to ensure high levels of customer satisfaction.
  • Maintain a comprehensive understanding of the luxury vehicle offerings and features to provide accurate assistance.
  • Document all customer interactions meticulously in the company's CRM system for record-keeping.
  • Collaborate with team members to continuously enhance service delivery and customer experience.
  • Engage in training sessions to stay updated on products, services, and brand values.
  • Provide feedback on customer trends and contribute ideas for optimizing service processes.

Requirements

  • Fluent in German, both written and spoken; proficiency in English is required.
  • Excellent communication and interpersonal skills with a strong focus on customer service excellence.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Strong analytical and problem-solving skills with attention to detail.
  • Previous experience in customer service, especially in luxury or automotive sectors, is preferred.
  • Familiarity with CRM systems and customer support software.
  • A positive attitude, professionalism, and enthusiasm for luxury brands.
  • Willingness to relocate to Greece.

Benefits

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive (Greek) monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

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