Client Technical Support Agent GERMAN SPEAKING
5 days ago
Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.
As a key member of our technical support team, you will assist German-speaking customers in resolving various technical issues, ensuring they enjoy a seamless experience with our products and services. Your commitment to customer satisfaction will be vital in helping us maintain our high standards of service. If you're eager to work in a vibrant environment while experiencing the beauty and culture of Greece, we invite you to apply
Responsibilities- Provide outstanding technical support to German-speaking clients through phone, email, and chat.
- Diagnose and resolve technical problems quickly and effectively.
- Document all customer interactions accurately within our CRM system.
- Engage with customers to understand their concerns and deliver tailored solutions.
- Collaborate with the engineering team to escalate and troubleshoot complex issues.
- Participate in ongoing training to enhance your technical knowledge and customer support skills.
- Contribute feedback from customers to improve our services and support procedures.
Requirements
- Fluency in German and English, both spoken and written.
- Strong communication skills and a customer-first mentality.
- Experience in technical support or a similar role is preferred but not mandatory.
- Ability to trouble-shoot and resolve inquiries in a fast-paced environment.
- Motivated, team player with a willingness to learn.
- Willingness to relocate to Greece and embrace new experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Monthly Events
- Fully Paid Relocation Package ( flight, transfer and hotel )
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