Italian Speaking Technical Customer Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is excited to announce a fantastic job opportunity for an Italian Speaking Technical Customer Agent in beautiful Athens, Greece. As a core member of our support team, you will play a crucial role in delivering unparalleled technical assistance to our Italian-speaking customers. Your responsibilities will include resolving technical inquiries, troubleshooting issues, and enhancing customer experiences with our products. If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, we want to hear from you

Key Responsibilities
  • Deliver outstanding technical support to Italian-speaking clients through various communication channels such as phone, email, and live chat.
  • Identify, troubleshoot, and resolve technical issues in a timely and efficient manner.
  • Maintain accurate documentation of customer interactions and resolutions in our CRM system.
  • Coordinate with other departments to escalate intricate technical problems as necessary.
  • Participate in continued education and training sessions to enhance product knowledge and support methods.
  • Actively collect customer feedback to promote improvements in product offerings and support services.
  • Assist in mentoring and training new team members by sharing expertise and insights.

Requirements

  • Fluent in Italian and English, both written and spoken.
  • Demonstrated technical aptitude and problem-solving skills.
  • Strong communication and interpersonal abilities.
  • Prior experience in customer service or technical support is a plus.
  • Ability to handle competing priorities and work effectively in a busy environment.
  • Customer-oriented mindset with a commitment to providing high-quality support.
  • Must be available to work in Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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