Italian Speaking Technical Customer Agent

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is on the lookout for an enthusiastic Italian Speaking Technical Customer Agent to join our team in Athens, Greece. This role is perfect for individuals who have a knack for technology and a passion for helping others. You will be responsible for assisting our Italian-speaking customers with their technical queries, ensuring they receive expert guidance and support. Your ability to troubleshoot technical issues and effectively communicate solutions will be key to enhancing customer satisfaction and loyalty.

Key Responsibilities
  • Provide outstanding technical support to Italian-speaking customers through various channels including phone, email, and chat.
  • Troubleshoot and resolve technical issues, ensuring prompt and effective resolution.
  • Document all customer interactions accurately in the CRM system.
  • Work closely with product teams to escalate and resolve complex technical issues.
  • Engage in continuous learning to stay informed about the latest product features and updates.
  • Collect and relay customer feedback to improve overall service delivery and product design.
  • Assist in training and onboarding of new staff members when required.

Requirements

  • Fluent in Italian and English, both written and spoken.
  • Demonstrated interest in technology and strong problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Prior experience in customer support or a technical position is an advantage.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Customer-focused mindset with a proactive approach to service.
  • Must be willing to work in Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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