Italian Speaking Technical Customer Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is seeking a dedicated Italian Speaking Technical Customer Agent to join our dynamic team in Athens, Greece. In this role, you will serve as the first point of contact for Italian-speaking customers, providing them with expert technical support and assistance. Your responsibilities will include troubleshooting a variety of technical issues, guiding customers through solutions, and ensuring that they receive the best possible service experience. With a passion for technology and a commitment to customer satisfaction, you will play a crucial role in maintaining our excellent reputation.

Key Responsibilities
  • Deliver exceptional technical support to Italian-speaking clients via various communication channels.
  • Identify, diagnose, and resolve technical issues efficiently and effectively.
  • Maintain comprehensive documentation of customer interactions and solutions provided.
  • Work collaboratively with other teams to escalate complex issues as needed.
  • Stay up-to-date with product knowledge and industry trends to enhance support capabilities.
  • Provide feedback to improve customer service processes and product functionality.
  • Assist in training new team members by sharing expertise and best practices.

Requirements

  • Fluency in Italian and English, both oral and written.
  • Strong technical aptitude with a desire to learn.
  • Excellent problem-solving and communication skills.
  • Previous experience in customer support or technical roles is a plus.
  • Ability to handle stressful situations with a calm demeanor.
  • Strong multitasking abilities and attention to detail.
  • Willing to work in a fast-paced environment in Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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