Italian Speaking Technical Customer Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as an Italian Speaking Technical Customer Agent in the vibrant city of Athens, Greece In this role, you will be at the forefront of customer support, assisting our Italian-speaking clients with their technical inquiries and ensuring they receive top-notch assistance. You will help customers troubleshoot technical issues and navigate our range of innovative products, contributing to their overall satisfaction and loyalty. If you are enthusiastic about technology and enjoy helping others, this is a fantastic opportunity to advance your career in a dynamic environment.

Key Responsibilities
  • Provide exceptional technical support to Italian-speaking customers through phone, email, and chat.
  • Troubleshoot and resolve various technical issues in a timely manner.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with product and engineering teams to escalate and resolve complex issues.
  • Participate in ongoing training sessions to enhance your knowledge of products and support techniques.
  • Gather feedback from customers to improve services and identify potential areas for enhancement.
  • Support the onboarding of new employees by sharing knowledge and best practices.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • A strong interest in technology and excellent troubleshooting skills.
  • Exceptional communication and interpersonal skills.
  • Prior experience in customer support or a technical role is preferred.
  • Ability to work well under pressure and manage multiple tasks effectively.
  • Proactive approach with a focus on customer service excellence.
  • Willingness to work in Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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