Italian Speaking Technical Customer Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is excited to offer a position for an Italian Speaking Technical Customer Agent based in Athens, Greece. In this pivotal role, you will provide technical support to our Italian-speaking clients, assisting them with troubleshooting, inquiries, and product guidance. Your expertise and attention to detail will be crucial in ensuring that our customers enjoy a seamless experience with our services. If you are passionate about technology and dedicated to customer satisfaction, we encourage you to apply

Key Responsibilities
  • Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.
  • Diagnose and resolve a range of technical issues efficiently.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay current with product features, updates, and industry trends.
  • Solicit customer feedback to enhance service delivery and customer satisfaction.
  • Assist in training new team members and sharing knowledge.

Requirements

  • Fluency in Italian and English, both verbal and written.
  • Strong technical skills with a passion for solving problems.
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer service or technical support role is preferred.
  • Able to multitask and manage time effectively in a fast-paced environment.
  • Commitment to providing outstanding customer service.
  • Must be based in or willing to relocate to Athens, Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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