Italian Speaking Helpdesk Agent

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as an Italian Speaking Helpdesk Agent in the vibrant city of Athens, Greece This is a fantastic opportunity for individuals looking to combine their passion for technology with outstanding customer service in a beautiful and culturally rich environment.

Role Overview

As a Helpdesk Agent, you will be the go-to support for Italian-speaking customers, assisting them with their inquiries and technical challenges. Your role will be crucial in ensuring that users have a seamless experience with our services. If you are enthusiastic, detail-oriented, and love helping others, we want you on our team

Key Responsibilities
  • Provide exceptional support to Italian-speaking customers through phone, email, and chat.
  • Troubleshoot technical issues and guide customers through solutions effectively.
  • Educate users about product features to enhance their experience with the platform.
  • Document all customer interactions and resolutions in the CRM system accurately.
  • Collaborate with colleagues to escalate and resolve complex issues as needed.
  • Engage in ongoing training to keep updated with the latest products and services.
  • Provide feedback to management regarding customer experiences and suggestions for improvement.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Excellent communication skills with a strong focus on customer satisfaction.
  • Prior experience in customer service or help desk roles is advantageous.
  • Strong problem-solving abilities and technical aptitude.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proactive attitude with a willingness to learn and adapt.
  • Eagerness to be a part of a dynamic team within a growing company.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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