
Italian Speaking Helpdesk Agent
4 days ago
Join Patrique Mercier Recruitment JP as an Italian Speaking Helpdesk Agent in the vibrant city of Athens, Greece This is a fantastic opportunity for individuals looking to combine their passion for technology with outstanding customer service in a beautiful and culturally rich environment.
Role OverviewAs a Helpdesk Agent, you will be the go-to support for Italian-speaking customers, assisting them with their inquiries and technical challenges. Your role will be crucial in ensuring that users have a seamless experience with our services. If you are enthusiastic, detail-oriented, and love helping others, we want you on our team
Key Responsibilities- Provide exceptional support to Italian-speaking customers through phone, email, and chat.
- Troubleshoot technical issues and guide customers through solutions effectively.
- Educate users about product features to enhance their experience with the platform.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with colleagues to escalate and resolve complex issues as needed.
- Engage in ongoing training to keep updated with the latest products and services.
- Provide feedback to management regarding customer experiences and suggestions for improvement.
Requirements
- Fluency in Italian and English, both written and spoken.
- Excellent communication skills with a strong focus on customer satisfaction.
- Prior experience in customer service or help desk roles is advantageous.
- Strong problem-solving abilities and technical aptitude.
- Ability to manage multiple tasks in a fast-paced environment.
- Proactive attitude with a willingness to learn and adapt.
- Eagerness to be a part of a dynamic team within a growing company.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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