Dutch Speaking Helpdesk Agent

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is looking for a passionate Dutch Speaking Helpdesk Agent to join our team in Athens, Greece This exciting opportunity allows you to engage with Dutch-speaking customers, helping them navigate their technical inquiries while experiencing the rich culture and stunning scenery of Athens.

Role Overview

As a Helpdesk Agent, you will play a vital role in providing top-notch support to our clients. Your responsibilities will include addressing questions, resolving technical issues, and ensuring a satisfying customer experience. If you thrive in a dynamic environment and love assisting customers, this role is perfect for you

Key Responsibilities
  • Respond to inquiries from Dutch-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues efficiently while providing thorough guidance.
  • Offer product knowledge and educate users on best practices to enhance their experience.
  • Maintain accurate records of customer interactions and resolutions in the CRM system.
  • Collaborate with team members to escalate complex issues and drive solutions.
  • Participate in continuous training to stay updated on new products and industry trends.
  • Provide constructive feedback to management on customer experiences and potential improvements.

Requirements

  • Fluency in Dutch and English, both written and spoken.
  • Strong interpersonal and communication skills with a customer-first mindset.
  • Previous experience in a customer service or help desk environment is a plus.
  • Proficient problem-solving skills and a keen technical sense.
  • Able to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Enthusiastic, proactive, and willing to learn.
  • Desire to be part of a diverse team in a forward-thinking company.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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