German Support agent

5 days ago

Athens, Attica, Greece Cross Border Talents Full time

Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.

Key Responsibilities:

  • Customer Support:
    • Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
    • Handle customer complaints, technical issues, and feedback professionally and empathetically.
    • Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
  • Content Moderation:
    • Monitor user-generated content to ensure compliance with platform policies and community guidelines.
    • Identify and address inappropriate content, spam, and violations of platform rules.
    • Collaborate with the moderation team to develop and implement best practices for content review.
  • Community Engagement:
    • Engage with users to build a positive and supportive community environment.
    • Encourage user participation and provide guidance on how to use platform features effectively.
    • Assist in community events, campaigns, and initiatives to enhance user experience.
  • Feedback and Reporting:
    • Collect and document user feedback, feature requests, and bug reports.
    • Work closely with the product and development teams to communicate user issues and suggest improvements.
    • Generate regular reports on common issues and trends to help improve overall service quality.

Requirements

  • Language Skills:
    • Native or near-native proficiency in German (written and spoken).
    • Strong command of English for internal communication and documentation.
  • Experience:
    • Previous experience in customer support, content moderation, or a related field is preferred.
    • Familiarity with social media platforms and their functionalities.
  • Technical Skills:
    • Proficiency in using support ticketing systems and customer service software.
    • Basic understanding of troubleshooting technical issues.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team.
    • High level of empathy and patience when dealing with users.

Additional Requirements:

  • Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • A proactive attitude and willingness to continuously learn and adapt to new tools and processes.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A diverse and inclusive work environment.
  • Access to the latest tools and technologies to perform your job effectively.

How to Apply:

If you are passionate about social media, customer support, and making a positive impact on a global scale, we would love to hear from you Please submit your resume.

Our client is an equal opportunity employer. Who elebrate diversity and are committed to creating an inclusive environment for all employees.

Apply today and join us in shaping the future of social media support

  • German sales agent

    5 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    We are seeking a motivated and results-driven German Sales Agent to join our growing sales team. The ideal candidate will have a strong background in software sales, excellent communication skills in both German and English, and a proven track record of meeting and exceeding sales targets. As a German Sales Agent, you will play a crucial role in expanding...

  • Client Technical Support Agent GERMAN SPEAKING

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.As a key member of our technical support team, you will assist German-speaking customers in resolving various technical...

  • German Speaking Aviation Customer Support Agent

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Join Patrique Mercier Recruitment JP as a German Speaking Aviation Customer Support Agent and embark on an exciting journey to GreeceThis role is perfect for individuals who are passionate about aviation and customer service. In this position, you will support our German-speaking clients, assisting them with their inquiries and providing solutions that...

  • German Βack Office Customer Support

    5 days ago

    Athens, Attica, Greece speakit Full time

    We are looking for a Back Office Customer Support agent to join the German department of an online bank. The main focus of the position is the prevention of money laundering and the active and effective fight against financial crime. The main tasks of the Back Office Customer Support agent will include the: Support on Anti-Financial Crime tasks, including...

  • German speaking Customer Service agent to Greece

    4 days ago

    Athens, Attica, Greece Next Job Abroad Full time

    Join us as a German speaking Customer Service Agent – with a free relocation to GreeceAre you a fluent German speaker with a passion for helping others and a desire to work in an international environment? We're looking for Customer Service Agents to join our growing team in Greece, representing one of the world's most well-known and respected brandsWhat...

  • Exciting Opportunity: German Speaking Customer Care Agent Incl. Paid Relocation

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a German Speaking Customer Care Agent for an international Consumer Goods Manufacturer in a hybrid work setting in Greece In this role, you will leverage your language skills and customer service expertise to support our clients in providing exceptional service. As a German...

  • German speaking Customer Service Agent

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Embark on a new adventure with Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent for a large international streaming company This role offers a fully paid relocation package, making it easier for you to start your journey in a vibrant new location. In this position, you will provide exceptional customer support to German-speaking...

  • Client support Agent GERMAN SPEAKING

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Join the team at Patrique Mercier Recruitment JP in an exciting German-speaking Customer Service Role, where your adventure awaits in sunny Greece This position offers you the unique opportunity to work for big tech companies within a dynamic, multicultural environment while enjoying a fully paid relocation to your new Mediterranean home. Embrace the chance...

  • German Speaking Customer Service Agent for Big Fashion Website

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Join Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent for a leading fashion website in Athens, Greece This exciting opportunity allows you to combine your passion for fashion with exceptional customer service skills while living in one of the most vibrant cities in Europe. In this role, you will assist German-speaking customers by...

  • Καλωσήρθες στην Ελλάδα Remote Customer Service Agent fluent in GERMAN in Greece

    5 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

    Join the dynamic team at an international car manufacturer as a Customer Service Agent This exciting role offers you the chance to work in a lively environment while benefiting from a fully paid relocation package. In this position, you will be the first point of contact for German-speaking customers, providing exceptional service and support. If you are...