German speaking Customer Service Agent
5 days ago
Embark on a new adventure with Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent for a large international streaming company
This role offers a fully paid relocation package, making it easier for you to start your journey in a vibrant new location. In this position, you will provide exceptional customer support to German-speaking clients, helping them with their inquiries and ensuring their satisfaction. As a member of our enthusiastic team, you will have the opportunity to develop your skills in a dynamic environment while enjoying the rich culture and experiences that come with living abroad. If you're eager to make a difference in customer service and explore an exciting new chapter in your career, we want to hear from you
Responsibilities- Deliver outstanding customer service to German-speaking clients via phone, email, and chat.
- Resolve customer queries and issues swiftly, ensuring a positive experience.
- Maintain comprehensive knowledge of the company's products and services to assist customers effectively.
- Log customer interactions and feedback accurately in the CRM system.
- Collaborate with your team to optimize service delivery and increase customer satisfaction.
- Participate in training sessions to enhance your product knowledge and service skills.
- Share insights on customer feedback for continuous improvement.
Requirements
- Fluency in German and English is required.
- Strong communication skills with a dedication to customer satisfaction.
- Advanced knowledge of software functionalities and troubleshooting.
- Give accurate and real-time responses to viewer inquiries.
- Ability to thrive in a fast-paced, team-oriented environment.
- Prior customer service experience is a plus but not a requirement.
- Strong problem-solving and interpersonal skills.
- Willingness to relocate and embrace life in a new country.
- A positive attitude with a passion for helping others.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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