Exciting Opportunity: German Speaking Customer Care Agent Incl. Paid Relocation

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a German Speaking Customer Care Agent for an international Consumer Goods Manufacturer in a hybrid work setting in Greece

In this role, you will leverage your language skills and customer service expertise to support our clients in providing exceptional service. As a German Speaking Customer Care Agent, your primary focus will be on responding to customer inquiries through various channels while ensuring satisfaction and building long-term customer relationships. If you are enthusiastic, customer-oriented, and looking for a role that offers both freedom and responsibility, we invite you to apply

Responsibilities
  • Effectively communicate with German-speaking customers via phone, email, and chat, providing outstanding support.
  • Handle customer inquiries and resolve issues with professionalism and efficiency.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with team members to ensure seamless service delivery.
  • Participate in training sessions to stay updated on products and services.
  • Gather customer feedback and provide insights to management for service improvement.
  • Contribute to a positive team culture and assist in onboarding new team members.

Requirements

  • Fluency in German and English, both spoken and written.
  • Excellent interpersonal and communication skills.
  • Knowledge over Technical Troubleshooting is advantageous.
  • Prior customer service experience is preferable.
  • Proficient in using customer service software and CRM systems.
  • Ability to adapt to a hybrid work environment, managing time effectively.
  • A proactive attitude and willingness to learn.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Monthly Team Events

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